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40
preparatory interviews to involve all the actors of the organization
6
key themes for structuring action plans
Background
Our client is a world leader in multi-modal transport. To optimize performance analysis at different levels (activities, entities, contracts, etc.), it has identified a wide range of areas for improving the collection and management of operational, contractual and financial data.
Challenge
In this list of different actions, the challenge was to prioritize according to prerequisites, complexity, costs, availability of teams and expected ROI. The roadmap had to be justified and thus gather the support of the Finance, IT & Operations stakeholders.
Approach
A series of interviews with contributors from all business lines made it possible to draw up a map of needs grouped by theme: operational data, contract processing, development, financial reporting, forecasting, etc. Cross-functional workshops then focused on ways to : • identifying the causes of inefficiency and the levers for improvement, as well as the estimated timescales and the profiles mobilised • highlighting interdependencies and the impact of ongoing projects • structuring thematic roadmaps into an overall schedule A methodical documentation of the issues in the form of worksheets formed the framework of the future transformation plan.
Key results
Benefits
At the end of the project, management had access to both an internal communication platform on the challenges and ambitions in an "as is" vs. "to be" logic by theme, and project sheets detailing the approach, resources, timetable for completion, and expected ROI for launching the transformation and mobilizing business sponsors and contributors.
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